SMACS require service accounts for all the servers it interacts with. This document will cover how to create these accounts on all UC servers.
CUCM
To proceed you will need access to the Application User section of the CUCM cluster. Please note that each CUCM cluster needs an Application User for SMACS to access them. Stack8 does not recommend reusing service accounts between SMACS and other applications and between multiple UC nodes.
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| Note |
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Does SMACS return an error message that a role is missing when trying to add CUCM? If that is the case, review your groups in CUCM to make sure at least one group contains the “Standard AXL API Access“ role. You may need to add this role to a group manually. |
IM & Presence
This server uses the same account as CUCM. After adding your CUCM server to SMACS, click on “Add Server”, enter a description, the host URL or IP of the IM & Presence publisher, select “IM & Presence” and re-use the same credentials as used with CUCM.
UCCX
| Warning |
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The UCCX administrator account cannot share the same User ID as the CUCM Application user. |
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Your UCCX service account has been created for this cluster, if there is other UCCX clusters in the environment, follow the same steps on the other UCCX Publisher nodes and import theses servers in SMACS via the Server Management page.
Unity
To proceed you will need access to the Administration section of the CUC cluster. Please note that each CUC cluster needs a User with system administrator rights for SMACS to access them. Stack8 does not recommend reusing service accounts between SMACS and other applications and between multiple UC nodes.
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Your CUC service account has been created for this cluster, if there is other CUC clusters in the environment, follow the same steps on the other CUC Publisher nodes and import theses servers in SMACS via the Server Management page.
PCCE
SMACS requires that a new administrator account must be created in PCCE to enable PCCE provisioning.
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