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This server uses the same account as CUCM. After adding your CUCM server to SMACS, click on “Add Server”, enter a description, the host URL or IP of the IM & Presence publisher, select “IM & Presence” and re-use the same credentials as used with CUCM.
UCCX
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The UCCX administrator account cannot share the same User ID as the CUCM Application user. |
To proceed you will need access to the End User section of the CUCM cluster assigned to UCCX and access to UCCX’s Administration portal. Please note that, if you have multiple UCCX clusters in your environment, each UCCX cluster needs an account with administrator rights for SMACS to access them. Stack8 does not recommend reusing service accounts between SMACS and other applications and between multiple UC nodes.
Note: It is possible to use an LDAP synchronized user but we do not recommend it as it may lock the application out of UCCX due to organization password policies. If you prefer to use an LDAP synchronized user, make sure that the password is set to not expire or to setup reminders to update it in both LDAP and SMACS. If you are using an LDAP synchronized user, search the user in End User view rather than creating an new user in CUCM.
To start, connect to the CUCM Publisher node and select “User Management” then “End User” then click “Add New”. Enter a User ID, a password, confirm it in the second textbook and enter a last name. Save the end user settings and log out of CUCM.
Connect to UCCX’s Administrator portal and select “Tools” > “User Management” > “Administrator Capability View”. Find your user and move it from the “Available Users” section to the “Cisco Unified CCX Administrator” section using the arrows in the middle.
Your UCCX service account has been created for this cluster, if there is other UCCX clusters in the environment, follow the same steps on the other UCCX Publisher nodes and import theses servers in SMACS via the Server Management pagePlease follow the steps in this guide to provision a SMACS service account for UCCX.
Unity
To proceed you will need access to the Administration section of the CUC cluster. Please note that each CUC cluster needs a User with system administrator rights for SMACS to access them. Stack8 does not recommend reusing service accounts between SMACS and other applications and between multiple UC nodes.
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