As part of the process ot enable access to Webex’s API, you will need to create a service account to make changes on behalf of your helpdesk users. This guide goes through the steps required to create a service account with or without Directory Synchronization.
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Go to https://admin.webex.com/ and login to your tenant with a user account with administrator rights.
Under “Management”, select “Users.”
Click on “Manage users” and click on “Manually add users.”
Select “Name and Email address” and enter the following information:
First name: ZPC
Last name: Service Account
Email: A valid, unique email for the service account
Click “+” next to the user’s entry. The account should appear underneath in a table.
Click “Next” to continue.
Remove all assigned licenses and click “Next”.
Click “Add Users” and then “Close”.
Back on the “Users” view, find the service account in the list and click on its name.
Scroll down to “Administrator roles”, it should be set to “None”, click “None”.
In the list, click on “User and device admin” (this will also check “Device admin”) and click “Save”.
Check the email account associated with the user, you should have received a welcome email from Webex. Click on the “Activate” link in the email to continue.
Enter a password and click “Continue”.
Validate the name and click “Enter”.
Your Service account has now been created!
How to create a service account with Directory Synchronization
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Go to https://admin.webex.com/ and login to your tenant with a user account with administrator rights.
Under “Management”, select “Users”.
Use the “Search by name or email” field to find your service account and click on its name.
Scroll down to “Administrator roles”, click “None”.
In the list, click on “User and device admin” (this will also check “Device admin”) and click “Save”.
Your Service account has now been created!