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Please follow the steps in this guide to provision a SMACS service account for UCCX.
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SMACS requires that a new administrator account must be created in PCCE to enable PCCE provisioning.
Connect to your AD server and create a new user account,
Create the new account in PCCE,
Log into the Administration page of your PCCE instance,
Under “System”, select “Administrator”, and click “New”,
Make sure to select the domain from your User logon name created at step 1
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in the dropdown menu and enter the username as well under “Username”,
Under “Role” select “SystemAdmin”, make sure that “Read Only” is unselected and that “Access to All Departements” is selected,
Click “Save” and the account should now appear in the Administrator list,
Log out of PCCE.
Add the PCCE server to SMACS.
Log into SMACS and go in “Settings” and select “System” and “Server Management”
Click “Add Server”,
Fill out the form by providing the host or IP address, a description and select “PCCE” as the Type,
Make sure to use the full User logon name (username@domain.local) and password from step 1
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Click “Save”.