SMACS ZPC require service accounts for all the servers it interacts with. This document will cover how to create these accounts on all UC servers.
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To proceed you will need access to the Application User section of the CUCM cluster. Please note that each CUCM cluster needs an Application User for SMACS ZPC to access them. Stack8 does not recommend reusing service accounts between SMACS ZPC and other applications and between multiple UC nodes.
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Your CUCM service account has been created for this cluster, if there is other CUCM clusters in the environment, follow the same steps on the other CUCM Publisher nodes and import theses servers in SMACS ZPC via the Server Management page.
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Does SMACS ZPC return an error message that a role or a group is missing when trying to add CUCM? If your CUCM instance does not have the groups listed in the step-by-step guide, create a group that contains the following roles:
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This server uses the same account as CUCM. After adding your CUCM server to SMACSZPC, click on “Add Server”, enter a description, the host URL or IP of the IM & Presence publisher, select “IM & Presence” and re-use the same credentials as used with CUCM.
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Please follow the steps in this guide to provision a SMACS ZPC service account for UCCX.
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To proceed you will need access to the Administration section of the CUC cluster. Please note that each CUC cluster needs a User with system administrator rights for SMACS ZPC to access them. Stack8 does not recommend reusing service accounts between SMACS ZPC and other applications and between multiple UC nodes.
Note: It is possible to use an LDAP synchronized user but we do not recommend it as it may lock the application out of CUC due to organization password policies. If you prefer to use an LDAP synchronized user, make sure that the password is set to not expire or to setup reminders to update it in both LDAP and SMACSZPC. If you are using an LDAP synchronized user, you will need to import the user via “Import Users” rather than creating a new user via “Users” in CUC.
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Your CUC service account has been created for this cluster, if there is other CUC clusters in the environment, follow the same steps on the other CUC Publisher nodes and import theses servers in SMACS ZPC via the Server Management page.
PCCE
SMACS ZPC requires that a new administrator account must be created in PCCE to enable PCCE provisioning.
Connect to your AD server and create a new user account,
Create the new account in PCCE,
Log into the Administration page of your PCCE instance,
Under “System”, select “Administrator”, and click “New”,
Make sure to select the domain from your User logon name created at step 1 in the dropdown menu and enter the username as well under “Username”,
Under “Role” select “SystemAdmin”, make sure that “Read Only” is unselected and that “Access to All Departements” is selected,
Click “Save” and the account should now appear in the Administrator list,
Log out of PCCE.
Add the PCCE server to SMACSZPC.
Log into SMACS ZPC and go in “Settings” and select “System” and “Server Management”
Click “Add Server”,
Fill out the form by providing the host or IP address, a description and select “PCCE” as the Type,
Make sure to use the full User logon name (username@domain.local) and password from step 1,
Click “Save”.