Before provisioning agents in SMACSZPC, you will need to add your UCCX server in SMACS ZPC configuration. To do so, you will also need to provide the username and password of a service account that has administrative access to UCCX. The best way to perform this is to create the account in CUCM, here’s how:
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And that’s it! The account is created. Go back to SMACS ZPC to add the UCCX server and its service account.