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Speed Dial and Speed Dial BLF Button Management from the Self-Serve Portal

Support for UCCX

1. How to Enable UCCX Provisioning

2. How to set Application User on Agent

3. How to Enable Call Recording Options for Agents

4. How to set Agent line (IPCC Extension)

SMACS 6.3.0

Descriptions on Global Configuration Page

Enhanced Audit Entries for Errors

Live Detection of System Issues

Default Phone Button Template Overrides