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SMACS ZPC require service accounts for all the servers it interacts with. This document will cover how to create these accounts on all UC servers.

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To proceed you will need access to the Application User section of the CUCM cluster. Please note that each CUCM cluster needs an Application User for SMACS ZPC to access them. Stack8 does not recommend reusing service accounts between SMACS ZPC and other applications and between multiple UC nodes.

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Your CUCM service account has been created for this cluster, if there is other CUCM clusters in the environment, follow the same steps on the other CUCM Publisher nodes and import theses servers in SMACS ZPC via the Server Management page.

Note

Does SMACS ZPC return an error message that a role or a group is missing when trying to add CUCM?

If that is the case, review your groups in CUCM to make sure at least one group contains the “Standard AXL API Access“ role. You may need to add this role to a group manually.your CUCM instance does not have the groups listed in the step-by-step guide, create a group that contains the following roles:

  • Standard AXL API Access

  • Standard CCM Admin Users

  • Standard SERVICEABILITY

IM & Presence

This server uses the same account as CUCM. After adding your CUCM server to SMACSZPC, click on “Add Server”, enter a description, the host URL or IP of the IM & Presence publisher, select “IM & Presence” and re-use the same credentials as used with CUCM.

UCCX

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UCCX

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To proceed you will need access to the End User section of the CUCM cluster assigned to UCCX and access to UCCX’s Administration portal. Please note that, if you have multiple UCCX clusters in your environment, each UCCX cluster needs an account with administrator rights for SMACS to access them. Stack8 does not recommend reusing service accounts between SMACS and other applications and between multiple UC nodes.

Note: It is possible to use an LDAP synchronized user but we do not recommend it as it may lock the application out of UCCX due to organization password policies. If you prefer to use an LDAP synchronized user, make sure that the password is set to not expire or to setup reminders to update it in both LDAP and SMACS. If you are using an LDAP synchronized user, search the user in End User view rather than creating an new user in CUCM.

To start, connect to the CUCM Publisher node and select “User Management” then “End User” then click “Add New”. Enter a User ID, a password, confirm it in the second textbook and enter a last name. Save the end user settings and log out of CUCM.

Connect to UCCX’s Administrator portal and select “Tools” > “User Management” > “Administrator Capability View”. Find your user and move it from the “Available Users” section to the “Cisco Unified CCX Administrator” section using the arrows in the middle.

Your UCCX service account has been created for this cluster, if there is other UCCX clusters in the environment, follow the same steps on the other UCCX Publisher nodes and import theses servers in SMACS via the Server Management pagePlease follow the steps in this guide to provision a ZPC service account for UCCX.

Unity

To proceed you will need access to the Administration section of the CUC cluster. Please note that each CUC cluster needs a User with system administrator rights for SMACS ZPC to access them. Stack8 does not recommend reusing service accounts between SMACS ZPC and other applications and between multiple UC nodes.

Note: It is possible to use an LDAP synchronized user but we do not recommend it as it may lock the application out of CUC due to organization password policies. If you prefer to use an LDAP synchronized user, make sure that the password is set to not expire or to setup reminders to update it in both LDAP and SMACSZPC. If you are using an LDAP synchronized user, you will need to import the user via “Import Users” rather than creating a new user via “Users” in CUC.

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Your CUC service account has been created for this cluster, if there is other CUC clusters in the environment, follow the same steps on the other CUC Publisher nodes and import theses servers in SMACS ZPC via the Server Management page.

PCCE

SMACS ZPC requires that a new administrator account must be created in PCCE to enable PCCE provisioning.

  1. Connect to your AD server and create a new user account,

  2. Create the new account in PCCE,

    1. Log into the Administration page of your PCCE instance,

    2. Under “System”, select “Administrator”, and click “New”,

    3. Make sure to select the domain from your User logon name created at step 1

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    1. in the dropdown menu and enter the username as well under “Username”,

    2. Under “Role” select “SystemAdmin”, make sure that “Read Only” is unselected and that “Access to All Departements” is selected,

    3. Click “Save” and the account should now appear in the Administrator list,

    4. Log out of PCCE.

  2. Add the PCCE server to

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  1. ZPC.

    1. Log into

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    1. ZPC and go in “Settings” and select “System” and “Server Management”

    2. Click “Add Server”,

    3. Fill out the form by providing the host or IP address, a description and select “PCCE” as the Type,

    4. Make sure to use the full User logon name (username@domain.local) and password from step 1

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    1. ,

    2. Click “Save”.