Support Guides

Here is a list of Support Guides to help you deploy, manage and use SMACS. All these documents are “living documents” (i.e they will be updated by Stack8 as needed to reflect the latest best practices and changes to SMACS).

SMACS How To Guides

Feature	Document name	Description
Microsoft 365 Licensing	Microsoft Graph App Registration Process	Interested in licensing users in Microsoft 365? You’ll need to enable Microsoft Graph in your Microsoft 365 portal.
Teams Calling with Direct Routing	Installing PowerShell from stack8-console	Interested in Microsoft Teams Provisioning with Direct Routing? You’ll need to install Microsoft PowerShell on your SMACS instance first.
Teams Calling with Direct Routing	Creating PowerShell Service Account & Disabling Multifactor Authentication	After Installing PowerShell, you’ll need to create a Powershell account and disable MFA.
SSO Support	Setting Up Single Sign-On using SAML 2.0	Interested in having your users log into SMACS using SSO? You will need to import your Idp Metadata into SMACS as well as export your SP metadata into your IDP.
Device Utilization Report	Creating CDR Dump Files	Interested in having older CDR data included in the SMACS Device Utilization Report? You’ll need to export your old CDR data out of CUCM and import it into SMACS.
Device Utilization Report	Adding SMACS As a CDR Billing Server	Guide that explains how to add SMACS as a CDR Billing Server to enable the Device Utilization Report.
SMACS Upgrades	Blue-Green Deployment	Upgrade and rollback your SMACS instance without downtime using our blue-green deployment approach.
SMACS Upgrades	Upgrade guide	Follow this easy upgrade process to get on the latest and greatest version of SMACS.
SMACS Deployment	How to create service accounts for CUCM, CUC and PCCE	How to create the service accounts SMACS requires to interface with CUCM, CUC and PCCE.
SMACS Deployment	Creating a service account for UCCX provisioning	How to create the service accounts SMACS requires to interface with UCCX.
VM Ressource Upgrade	Upgrading Virtual Machine Resources	SMACS versions 7.0+ have new minimum VM resource requirements to better support the Device Utilization Report.