List of all walkthrough videos for features and functionalities in SMACS.

SMACS 5.4.0

Ability to Set Unity Alternate Extensions

Ability to Show Phone Protocol

Ability for Admin to enable or disable Call Forward and SNR on Self-Serve Page

Ability to choose Phone Button Template

SMACS 5.5.0

Change Site (Device Pool)

Ability to add or remove destinations to SNR Profiles

Cleanup of 360 View Navigation Bar

Improved UX with Phone Buttons

Phone Button Template Creation Audit to contain name of the device it was created for

SMACS 6.0

Ability to Bulk Copy Site Fields Across Cluster

How to Create CSR and Upload Signed Certificate

How to Disable or Enable Speed Dial and BLF Management on Self-Serve Page

SMACS Terminal Menu

1. Restarting the Web Server

2. Start, Stop, Restart SMACS Application

3. Traffic Flip

Speed Dial and Speed Dial BLF Button Management from the Self-Serve Portal

Support for UCCX

1. How to Enable UCCX Provisioning

2. How to set Application User on Agent

3. How to Enable Call Recording Options for Agents

4. How to set Agent line (IPCC Extension)

SMACS 6.3.0

Descriptions on Global Configuration Page

Enhanced Audit Entries for Errors

Live Detection of System Issues

Default Phone Button Template Overrides