Support Guides

Here is a list of Support Guides to help you deploy, manage and use ZIRO Platform for Cisco (aka ZPC). All these documents are “living documents” (i.e. they will be updated by ZIRO as needed to reflect the latest best practices and changes to ZPC).

Feature	Document name	Description

Feature	Document name	Description
SSO Support	Setting Up SSO for ZPC with Azure IdP	Interested in having your users log into ZPC using SSO? You will need to import your IDP Metadata into ZPC as well as export your SP metadata into your IDP.
	Setting Up SSO for ZPC with ADFS
	Setting Up SSO for ZPC with Okta
Device Utilization Report	Creating CDR Dump Files	Interested in having older CDR data included in the ZPC Device Utilization Report? You’ll need to export your old CDR data out of CUCM and import it into ZPC.
Device Utilization Report	Adding ZPC As a CDR Billing Server	Guide that explains how to add ZPC as a CDR Billing Server to enable the Device Utilization Report.
ZPC Upgrades	Blue-Green Deployment	Upgrade and rollback your ZPC instance without downtime using our blue-green deployment approach.
ZPC Upgrades	Upgrade guide	Follow this easy upgrade process to get on the latest and greatest version of ZPC.
ZPC Deployment	How to create service accounts for CUCM, CUC and PCCE	How to create the service accounts ZPC requires to interface with CUCM, CUC and PCCE.
	How to Create Service Account for UCCX Provisioning	How to create the service accounts ZPC requires to interface with UCCX.
	Setup a service account for ZIRO Platform for Cisco in Webex Control Hub	How to create a service account for ZPC in Webex Control Hub.
	Setup ZIRO Platform for Cisco as a Webex Integration	How to create an integration to connect ZPC to Webex APIs.
VM Ressource Upgrade	Upgrading Virtual Machine Resources	ZPC versions 7.0+ have new minimum VM resource requirements to better support the Device Utilization Report.